Our Privacy Policy

Last Updated: Feb 2026

IGoMove Limited ("IGoMove", "we", "our" or "us") is committed to protecting your

privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal

information when you use our website, enquire about our services, instruct us to sell or

let a property, purchase or rent a property through us, or otherwise interact with us .

This policy has been prepared in accordance with the UK General Data Protection

Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data

protection legislation.

• Who we are

• The information we collect

• How we use your information

• Our lawful bases for processing

• Identity verification and anti-money laundering

• Who we share your information with

• International transfers• How long we keep your information

• Cookies

• Marketing communications

• Your rights

• Keeping your information secure

• Complaints

• Changes to this policy

• Contact us

IGoMove Limited (Company Number 114362232) is a hybrid estate agency providing

residential property sales and related services throughout England.

This Privacy Policy applies to all services provided by IGoMove Limited, including our

operations in Hartlepool, County Durham, Teesside and Darlington.

IGoMove Limited is registered with the Information Commissioner's Office (ICO) under

registration number ZA457745.

For the purposes of UK data protection legislation, IGoMove Limited is the Data

Controller responsible for the personal information we collect and process.

As members of The Property Ombudsman (TPO), we comply with the relevant Code of

Practice and applicable legal and regulatory obligations, including HM Revenue &

Customs, and recognise that to be fully complaint, the business must take a risk-based

approach through the controls and monitoring systems that have been put in place in

order to fulfil our legal requirements.

We ensure all staff receive appropriate training in data protection, confidentiality and

anti-money laundering obligations where relevant.

Depending on how you use our services, we may collect:

• Name

• Date of birth

• Photograph (where required)

• Passport or driving licence

• Proof of address

Contact Information

• Postal address

• Email address

• Telephone numbers

• Property address

• Property ownership details

• Viewing arrangements

• Property photographs

• EPC information

• Marketing information relating to your property

• Bank account details

• Bank statements

• Payment information

• Invoices

• Transaction history

Where legally required we may collect information to comply with:

• Anti-Money Laundering Regulations

• Know Your Customer (KYC) requirements

• Fraud prevention obligations

• Sanctions screening

We may use electronic identity verification providers and credit reference data solely

for identity verification purposes. These searches are not credit applications and will

not affect your credit score.

When you visit our website we may collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Cookies and analytics information

We keep records of:• Emails

• Telephone conversations where recorded

• Online forms

• Live chat

• Complaints

• Feedback

• Social media communications

• Smart search ID checks for the purpose of Anti-Money Laundering regulations

2017

We use your personal information to:

• provide estate agency services;

• market your property;

• arrange property viewings;

• negotiate offers;

• prepare property particulars;

• communicate with buyers, sellers, landlords and tenants;

• verify identity;

• comply with legal and regulatory obligations;

• process payments;

• administer your account;

• respond to enquiries;

• improve our services;

• maintain website security;

• prevent fraud and financial crime;

• resolve complaints;

• comply with The Property Ombudsman Code of Practice.

Under UK GDPR we rely on one or more of the following lawful bases.

Processing is necessary to provide our estate agency services or to take steps before

entering into a contract.

Examples include:

• marketing your property;

• arranging viewings;• negotiating offers;

• progressing transactions;

• collecting payments.

We process information where required by law, including:

• Anti-Money Laundering Regulations;

• tax and accounting obligations;

• fraud prevention;

• responding to lawful requests from regulators or law enforcement.

We may process information where it is necessary for our legitimate business interests

provided your rights do not override those interests.

Examples include:

• improving our services;

• website analytics;

• maintaining security;

• staff training;

• handling complaints;

• defending legal claims.

Where required by law we will ask for your consent before:

• sending certain marketing communications;

• placing non-essential cookies;

• processing certain optional information.

You may withdraw consent at any time.

As an estate agency we are legally required to verify the identity of certain clients and

undertake anti-money laundering checks before providing certain services.

This may include verifying:

• identity;

• address;

• source of funds;

• source of wealth where required;• sanctions screening;

• politically exposed person (PEP) checks.

Failure to provide the required information may prevent us from acting for you.

We only share your information where necessary.

Recipients may include:

• Property portals (including Rightmove and Zoopla)

• professional photographers

• EPC assessors

• board installation companies

• solicitors and licensed conveyancers

• mortgage advisers (where instructed)

• surveyors

• referencing companies

• identity verification providers

• anti-money laundering providers

• payment providers

• IT service providers

• secure cloud hosting and document management providers

• customer support providers

• regulators

• HM Revenue & Customs

• law enforcement agencies where legally required

• Employees

• Customer relationship management (CRM) software providers.

Where appropriate we may share limited contact details with prospective buyers,

sellers, landlords or tenants solely to facilitate property viewings or progress a

transaction.

We never sell your personal information to third parties.

All third-party providers are required to keep your information secure and process it

only on our instructions or where they are independently responsible under the law.

A current list of key categories of third-party service providers is available upon

request.

International Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations;

• International Data Transfer Agreements (IDTAs);

• UK-approved Standard Contractual Clauses; or

• other legally recognised safeguards.

Many of our providers use secure cloud infrastructure located within the UK or

countries recognised as providing adequate protection for personal information.

We only retain information for as long as necessary.

Typical retention periods include:

• Client files: up to 6 years after completion of the transaction or closure of your

file.

• Financial records: normally 6 years to comply with tax and accounting

requirements.

• Identity verification records: Identity verification and anti-money laundering

records are normally retained for five years after the end of the business

relationship, or longer where required by law.

• Marketing preferences: until you withdraw consent or object.

• Website analytics: retained in accordance with our cookie settings.

We may process personal information where necessary for the establishment, exercise

or defence of legal claims. Where legal proceedings, regulatory investigations or

complaints arise, we may retain information for longer where necessary.

Our website uses cookies and similar technologies.

These include:

• Essential cookies necessary for the operation of our website.

• Analytics cookies to help us understand website usage.

• Functionality cookies to remember your preferences.

• Marketing cookies where you have provided consent.You may change or withdraw your cookie preferences at any time using our cookie

settings tool available on our website.

We may send you information about:

• estate agency services;

• property-related services;

• market updates;

• promotions;

• newsletters.

We will only do so were permitted by law.

You may unsubscribe at any time by:

• clicking the unsubscribe link in any email;

• replying STOP to SMS messages where applicable;

• contacting us directly.

We aim to update marketing preferences within five working days.

You have rights under UK GDPR including:

• the right to be informed;

• the right of access;

• the right to rectification;

• the right to erasure in certain circumstances;

• the right to restrict processing;

• the right to data portability;

• the right to object;

We do not currently make decisions about you solely by automated means that produce

legal or similarly significant effects.

To exercise any of your rights please contact us using the details below.

We may ask for proof of identity before responding.

We use appropriate technical and organisational security measures including:• secure encrypted systems;

• password protection;

• restricted staff access;

• regular software updates;

• secure cloud storage;

• Access logging

• staff training;

• contractual confidentiality obligations.

Where a personal data breach occurs,, we will investigate promptly and notify the

Information Commissioner's Office and affected individuals where legally required.

If you have concerns about how we use your information, please contact us first so we

can investigate.

Our membership of The Property Ombudsman does not affect your data protection

rights. Complaints relating to our handling of personal information should normally be

directed to us or the ICO.

We may update this Privacy Policy from time to time to reflect changes in legislation,

guidance or our business practices.

The latest version will always be published on our website together with the date of the

latest revision.

Data Protection Contact: Michael Naylor

Email: michael@igomovecountydurham.co.uk
or

contact@igomove.co.uk Referencing "Data Protection".

IGoMove Limited

Head Office:

Hartlepool Enterprise Centre,

Brougham Terrace

Hartlepool

TS24 8EY

Email: contact@igomove.co.uk

Telephone: 01429 892073

If you have any questions about this Privacy Policy or wish to exercise your data

protection rights, please contact us using the details above.